NICE inContact recognizes innovation of CXone Application Partners

NICE inContact, a NICE (Nasdaq: NICE) business, has announced its 2019 DEVone Partner Award winners, the company said.

Nearly half of all DEVone partners showcased and demonstrated products built for NICE inContact CXone, the world´s #1 cloud customer experience platform.

The NICE inContact DEVone Ecosystem, one of the industry´s largest technology partner networks, extends the NICE inContact portfolio through tested, fully integrated applications that utilize over 300 APIs. With their deep understanding of contact center needs and best practices, DEVone partners deliver cutting-edge technology, solving unique business challenges and providing the right tools for the kind of world-class customer service that sets organizations apart from their competitors.

NICE inContact CXone is the cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence — providing a seamless customer and agent experience — as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).

DEVone offers customers and partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. companies interested in how each company works with CXone can visit CXexchange to learn more about the applications and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their applications ready to integrate easily with CXone.

NICE inContact is the cloud contact center software leader with the world´s #1 cloud customer experience platform.

NICE is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.