NICE inContact, a NICE (Nasdaq: NICE) business, has announced the availability of NICE inContact CXone in Europe, with redundant data centers in Frankfurt and Munich, Germany to give organizations regional access to a complete suite of cloud applications that serves local needs and enables organizations to comply with new European GDPR data security regulations effective May 25, 2018, the company said.
CXone, a cloud customer experience platform, is built on a global Open Cloud Foundation that powers customer experience innovation in the contact center with Omnichannel Routing, Workforce Optimization (WFO), Analytics, Automation and Artificial Intelligence.
Additionally, as part of this European expansion, CXone is available through direct sales teams and through Verizon, RingCentral, FUZE, Business Systems (UK) Ltd, Webhelp, Activeo and other partners. NICE has eleven offices in Europe with locations in United Kingdom, Germany, France, Netherlands, Spain and Switzerland.
NICE inContact is the cloud contact center software leader with the world´s No. 1 cloud customer experience platform. NICE inContact CXoneâ¢ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.