NICE inContact partners provide customer experience expertise and services

NICE inContact, a NICE (Nasdaq: NICE) business, has announced the addition of multiple new partnerships in Australia which will bring NICE inContact CXone — the world´s #1 cloud customer experience platform — to contact center customers throughout the region, the company said.

Converged Communication Network Applications Pty Ltd (CCNA) and Byte, among others, join hundreds of NICE inContact global partners with go to market, operations and services teams across the Americas, EMEA and APAC. These partnerships combined with NICE inContact CXone and global service teams support local, regional and multinational customers of all sizes.

To meet NICE inContact Certified Implementation Partner standards for exceptional service, individuals of NICE inContact partners must demonstrate an in-depth working knowledge of CXone application functionality to solve a variety of business problems. Certified Implementation Partners are required to complete an extensive online eLearning curriculum and instructor led training that teaches proven success factors for CXone implementation and design, as well as pass an exam that tests for readiness to successfully deploy CXone cloud customer experience platform.

Communication Network Applications Pty Ltd (CCNA) joins NICE inContact as a new Certified Implementation Partner. CCNA, based in Australia, is a national solution and service provider of converged voice, video, application, and data solutions for enterprise and government. CCNA solutions include IP telephony and video, networks, contact center applications, unified communications and desktop solutions.

Byte is a new NICE inContact Certified Implementation Partner with offices in Melbourne, Sydney and Canberra, Australia with 25 years´ experience in technology solutions and services. An IT and contact center services organization with over 100 employees, Byte delivers consulting, design, architecture, migration, adoption and change management services as well as managed services across customer experience, unified communications, data networking, cloud and end user compute.

Previously NICE inContact announced that NEC Australia and Optus are now offering CXone in Australia and New Zealand. Additional partners operating in Australia and New Zealand include Verizon, RingCentral, Atos, Fuze, Tradewinds, and Zendesk. Voice coverage is available through Telstra, Telecom New Zealand, Tata and BT.