NICE inContact makes alliance with General Dynamics Information Technology

NICE inContact, a NICE (Nasdaq: NICE) business, has announced General Dynamics Information Technology (GDIT) has selected NICE inContact´s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients, the company said.

CXone is the industry´s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact center SaaS solution.

CXone meets diverse customer needs while increasing cost efficiencies. Through this agreement, CXone will provide a flexible and unified solution that offers ease of integration and smooth migration, as well as FedRAMP Authorization to Operate (ATO).

Through many different tools and an extensive partner ecosystem, CXone will provide a complete and unified solution. CXone offers a cost efficient usage-based operating expense (OpEx) model, ease of integration with other systems such as CRM, and smooth migration from on-premises legacy technology.

Prior to GDIT´s selection of CXone for this 900 seat deployment, GDIT worked with NICE inContact on its rapid and effective 72-hour deployment of CXone for 2500 agents. CXone was chosen for speed of implementation and the ability to leverage existing phones and infrastructure.

GDIT provides information technology systems engineering, professional services, simulation and training to meet the needs of customers around the world. NICE inContact is a Key Alliance Partner with GDIT.

NICE inContact is the cloud contact center software leader with the world´s #1 cloud customer experience platform. NICE inContact CXoneâ„¢ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.