NICE inContact, a NICE business (Nasdaq: NICE), and the provider of cloud contact center, has announced that it has been selected as the winner in the Innovations in Cloud Contact Centers category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world´s cloud customer experience platform, the company said.
The UK National Innovation Awards®, presented by the Directors´ Club United Kingdom, recognize business technology innovations from around the world for their impact on customer experience, employee engagement or operational performance.
NICE inContact CXone transforms call center software so businesses can provide an extraordinary agent and customer experience every time and on every channel. CXone is the first and only platform unifying best-in-class customer analytics, omnichannel routing, workforce optimization, automation, and artificial intelligence on an open cloud foundation.
By offering the most supported digital channels in the industry with dozens of pre-integrated messaging, social and traditional voice/chat channels — including Facebook Messenger, Apple Business Chat, WhatsApp, and more — native in the CXone cloud customer experience platform, organizations of all sizes across the globe can exceed customer expectations through the contact center.
The UK National Innovation Award for Innovations in Contact Centers follows several prestigious recognitions for CXone, including the Top Ranking Performers Best Technology Innovations Award, a Silver Stevie Award, 2019 BIG Innovation Awards and multiple analyst firms recognizing CXone and NICE inContact.
The judges for the UK National Innovation Awards were recruited from the Directors´ Club membership. Each judge is a customer, operations or digital-centric leader from end-user organizations. A record 224 Directors´ Club United Kingdom members judged this year´s finals.
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry´s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
NICE is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.