NICE inContact (Nasdaq: NICE) the provider of cloud contact center solutions, has announced rapid expansion across more than 300 government and non-profit sectors to support increased demand, the company said.
The NICE inContact CXone cloud customer experience platform enables organizations of all sizes to quickly transition contact center agents to work from home, dynamically move calls across locations and handle significantly increased volumes of calls or digital interactions as demand spikes in heavily affected areas.
Federal, state and local governments across the United States are turning to NICE inContact CXone to rapidly expand their agent and capacity needs to meet the accelerating demand from citizens. In addition, an unprecedented number of new government customers are turning to the only industry FedRAMP-authorized platform to move their agents home inside of 48 hours.
Total contact count grew five to ten times in several state government divisions in the United States in the last two weeks of March. Not only federal and state agencies but also 211, 311 and public safety services are using CXone to ramp up operations within hours in order to service millions of citizens while also keeping their employees safely working from home.
NICE (Nasdaq: NICE) is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.