NICE (Nasdaq:NICE) has announced that four of its contact center customers received four separate honors at the European Contact Centre and Customer Service Awards (ECCCSA) ceremony in London, the company said.
The winners, along with the NICE solutions they implemented, were recognized for outstanding successes in the categories of Operational Effectiveness, Innovation and Technology, and Customer Experience.
EE Ltd., the largest and most advanced digital communications company in the United Kingdom, was also recognized for “Most Effective Improvement Strategy”, receiving the Bronze Award. The company adopted NICE´s best-in-class solutions to unify workflow processes, integrating robust tools for sophisticated customer interaction analytics.
NICE is the worldwide provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.