NICE and RapidSOS integrate incident intelligence and emergency data clearinghouse solutions

NICE (Nasdaq: NICE) has successfully completed a technology integration of its NICE Inform incident intelligence solution with the RapidSOS Clearinghouse, the company said.

The integration of the two solutions extends RapidSOS´ enhanced emergency information beyond real-time incident handling to transform incident reconstruction and investigations for 911 centers.

Used by thousands of public safety agencies nationwide for faster response and improved situational awareness, the RapidSOS Clearinghouse provides life-saving data from millions of connected devices directly to 911 and first responders in an emergency. The technology gives 911 centers access to a caller´s more accurate device location, saving precious time in an emergency.

As a result of a recently completed integration with NICE Inform, that same device location data is now also empowering 911 center managers with more precise, post incident reconstruction and incident intelligence tools.

The NICE Inform solution uses the ANI (automatic number identification) associated with each call to request the device location data from the RapidSOS Clearinghouse (for the device making the call).

Once the device location data is captured in NICE Inform, it can be used in a variety of ways:

Visual Searching — Users can draw a box around an area on a map and immediately see all recorded calls that came in during a specific time period, along with the precise call locations.
Precise Incident Visualization and Playback — When selecting any call for playback, users can visualize the movement of the caller on a map, while synchronously listening to the call recording as it plays back.

Incident Intelligence — The enhanced location data also fuels the NICE Inform Intelligence Center dashboards. For example, managers can quickly pinpoint and visualize the precise location of calls related to any large-scale police, fire or EMS incident, and see what types of incidents are occurring where.

NICE Public Safety solutions integrate and put into context information from many sources to help emergency communications centers and investigation departments reconstruct and understand the who, what, when, where and why of an incident.

Partnering with Internet of Things (IoT) companies and the public safety community, RapidSOS provides a rich data link to public safety via the RapidSOS Clearinghouse — sending life-saving data to aid in emergency response. Learn more about RapidSOS: