Nexmo said its Chat App API is empowering KLM, the leading airline of the Netherlands, to engage with Chinese customers on social communication platform WeChat through Salesforce Service Cloud.
KLM Royal Dutch airlines is now able to process and handle user inquiries from Chinese customers on WeChat more efficiently based on previous interactions with users on multiple platforms. Now no matter which social communication platform people choose to contact KLM, they will always get a personal, high-touch customer service based on previous conversations independent of which social platform they chose.
The new service is available on Weixin, WeChat´s sister product targeting users in China. The combined monthly active user accounts on WeChat and Wexin reached 600 million as of the second quarter of 2015.
Nexmo is a global cloud communications platform leader providing innovative communication APIs and SDKs for voice, text, messaging and phone verification services.