Nexmo is empowering KLM Royal Dutch Airlines to communicate with customers on Facebook Messenger and WeChat, the company said.
Nexmo Chat App API is the only solution that allows businesses to communicate with customers on Facebook Messenger, WeChat, Viber and other chat apps, through leading CRM platforms including Salesforce, SAP, Marketo, and Bright Pattern with a single API.
Having used Nexmo´s Chat App API to communicate with passengers on WeChat via its Salesforce Service Cloud portal, KLM is now using the same API to communicate with passengers on Facebook Messenger. This allows KLM to use its existing customer database and recognize when a customer contacts them via any medium, be it via Facebook Messenger, WeChat, Twitter or any other social medium.
The growing popularity of chat apps reflects how communications is changing, as the number of ways people communicate is rapidly increasing and it´s difficult for companies to keep up. Nexmo eliminates the technical and regulatory complexity of communications with its easy to use APIs, industry leading partnerships and superior customer service.
Nexmo is a global cloud communications platform that provides innovative communication APIs and SDKs for voice, text, messaging and phone verification services.