NewVoiceMedia, a global provider of cloud contact center and inside sales technology, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution, the company said.
The awards were founded to recognize the best products on the market and help contact center managers make informed decisions about the technologies they invest in. NewVoiceMedia´s ContactWorld solution received the most votes from readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available.
ContactWorld is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers. Core contact center functionality such as omni-channel contact routing, self-service IVR, automated outbound dialing, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability. NewVoiceMedia now serves more than 650 customers worldwide, including MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society.
NewVoiceMedia´s cloud contact center and inside sales platform delivers more successful conversations.
The vendor´s award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.