NewVoiceMedia wins 2018 Contact Center Technology Award

NewVoiceMedia, a Vonage company (NYSE:VG) and global provider of cloud contact center and inside sales solutions, has announced that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine, the company said.

NVM´s global cloud telephony platform is an intelligent, multi-tenant contact center and inside sales solution that joins up all communications channels and plugs straight into an organization´s CRM software for full access to hard-won data.

With a true cloud environment and proven 99.999% platform availability, NVM ensures complete flexibility, scalability and reliability.

This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

NewVoiceMedia, a Vonage company, is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the publication in helping these industries that have had such a positive impact on the world economy to continue to thrive.