NewVoiceMedia unveils fully integrated omni-channel solution

NewVoiceMedia, a global provider of cloud contact center and inside sales technology, has announced its spring 2018 release, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer, the company said.

The company, which enables organizations to create unparalleled, emotive customer experiences to serve better and sell more, has launched a fully integrated omni-channel solution, designed to deliver a consistent customer experience across all Salesforce digital channels and the NVM contact center.

Businesses can now route voice and interactions through email, chat, SMS, video and social channels in an integrated and unified manner, uniformly empowering digital and voice agents, optimizing resources and improving management of KPIs across all customer interaction channels.

NewVoiceMedia is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.