New RingCentral enhances digital customer experiences

RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, has announced at its annual user conference ConnectCentral®, RingCentral Engage™, a digital customer engagement platform based on its recent acquisition of Dimelo, the company said.

Dimelo, based in Paris, France is deployed by global organizations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail. To enhance customer experiences by enabling agents and supervisors to leverage experts from within the organization, RingCentral also announced the upcoming integration of RingCentral Engage with RingCentral´s team messaging and video solutions.

Customers expect quality service in real-time and through their digital channels of choice. RingCentral Engage is built from the ground up to address these changing customer behaviors. Leveraging an AI-based smart routing engine, RingCentral Engage enables agents to efficiently manage customer interactions across all digital channels via a single interface.

RingCentral Engage will give agents the ability to leverage team messaging and video for quicker customer resolution, by bringing in relevant agents and experts from across the organization into digital and video conversations. Agents will also have the ability to elevate from real-time messaging communications to video conversations to faster resolution of customer issues.

RingCentral, Inc. (NYSE: RNG) is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral´s open platform integrates with business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.