New Embraer division focuses on services, customer support

Embraer has created a new business unit to focus on services and customer support, led by Johann Bordais, director of services and support for Embraer commercial aviation, the company said.

The new business is expected to start operating in the first half of 2017 and will be responsible for developing solutions in support of current and new products and services, as well as for managing associated processes and resources. The daily customer relationship structure (sales and technical support) will remain under the responsibility of each business unit; commercial and business aviation as well as defense & security.

Embraer is a global company headquartered in Brazil with businesses in commercial and executive aviation, defense and security. The company designs, develops, manufactures and markets aircraft and systems, providing customer support and services.