New CallMiner platform improves user experience

CallMiner said it has demonstrated the latest release of its flagship product, Eureka, to a sold out user conference.

The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analysis, and agent performance management workflows. New and improved capabilities of Eureka Fall 2015 will further accelerate the speed at which organizations can gain the intelligence required to boost contact center performance and deliver better customer experiences, leading to increased revenue, compliance, and efficiencies.

Eureka Fall 2015 has a significantly enhanced user interface, with a focus on ease of use and a responsive design optimized for a broader range of devices. The new application represents CallMiner´s platform for future development and will allow for an increased speed to market as CallMiner continues to evolve and expand its product line to support the changing demands of customer engagement centers and omni-channel customer journey analytics.