IR, the global provider of experience management solutions for unified communications (UC) and contact centers, has announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and manage their customers´ complex multi-vendor Unified Communications environments to optimize their service delivery operations and deliver the best user experience possible for customers, the company said.
NetEnrich´s technology services factory provides outcome-based services and solutions for IT Ops, Cloud, Data Centers, and Security. NetEnrich partners with CSPs, MSPs, VARs, and distributors across the globe to enable them to rapidly scale business and increase recurring revenues. In terms of Unified Communications, NetEnrich manages nearly 1 million UC users and contact center agents across Cisco, Microsoft, and Avaya platforms.
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries–including some of the world´s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.