Nectar, Plantronics offer ear-to-ear solution, extending call visibility past desktop

Nectar Services Corp., the provider of the development and deployment of proactive network monitoring and performance management software for the Unified Communications (UC) industry, working with Plantronics, has released the industry´s first ear-to-ear (e2e) diagnostics solution, the company said.

The solution extends beyond traditional UC diagnostic solutions that end at the desktop, to visualize network health all the way to the end user´s Bluetooth headset. Not only can enterprises and UC service providers leverage this capability to diagnose call quality issues faster, but they can also track and utilize insights over time to proactively improve overall user experience.

Nectar´s e2e diagnostic solution is the only platform on the market that provides Bluetooth connection quality in the full context of the network and session health, providing information on what type of call was conducted (peer to peer, conference call, outside dial) and what network elements could also be contributing to call quality issues (range and user behavior, high density and environmental interference).

Nectar´s initial release of this solution will support Microsoft Skype for Business on-premise deployments, with additional UC platform and cloud service support to be added over time.

Nectar, a global market provider of providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services enables IT and operation organizations to proactively ensure the end-user experience. Our flagship offering, the Unified Communications Management Platform (UCMP), which improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 2,100 enterprises in over 86 countries–including some of the largest global banking, search engine, service provider, healthcare and manufacturing organizations in the world.