Nectar Services Corp., the provider of the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, has announced it now offers the industry´s most complete approach to customer experience assurance testing and monitoring for contact center and IVR teams with the launch of Nectar Customer Experience (CX) Assurance, the company said.
CX Assurance builds on Nectar´s core products for platform, network and endpoint operations for UC with cloud-based CX testing built for enterprise-grade contact center and IVR operations. CX Assurance offers a complete suite of capabilities including auto-discovery, voice recognition and simulation, dynamic call automation and load testing to enable contact center DevOps teams to launch new platforms and configuration changes in less time and with more confidence.
Contact center managers and DevOps teams are constantly challenged to balance the business demands for speed to market with the work required to protect performance metrics that measure customer satisfaction and brand image. Inbound traffic patterns associated with seasonal spikes or market-timed opportunities can challenge both capacity and routing configurations. Nectar CX Assurance is efficiently designed to save time with state-of-the-art auto-discovery and to provide testing at massive scale.
Beyond the advanced functional and regression testing features, Nectar CX Assurance also offers perpetual monitoring for ongoing or recurring synthetic testing of availability and configuration changes. Perpetual monitoring enables contact center management teams with alerting and historical reporting based on service availability, functionality and call quality factors that may impact CX metrics.
Nectar, a global market provider of providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services, enables IT and operation organizations to proactively ensure the end-user experience. Nectar improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 2,100 enterprises in over 86 countries–including some of the largest global banking, search engine, service provider, healthcare and manufacturing organizations in the world.