Nectar expands ability to monitor the health of cloud-based UC platforms

Nectar Services Corp., the provider of the development and deployment of proactive unified communications network monitoring and performance management software for the voice, video and collaboration market, has announced Nectar Diagnostics for Teams Direct Routing, providing IT administrators complete visibility into critical factors that impact the health of the communications network and ultimately end-user experiences, the company said.

The solution offers advanced support for Microsoft Phone System Direct Routing associated with Microsoft Teams, and is Nectar´s first step in a comprehensive Microsoft Teams support strategy to be expanded in the coming months.

As more organizations move to cloud-based collaboration and telephony platforms, like Microsoft Teams, Nectar helps IT professionals support and troubleshoot common carrier handoff and SIP signaling errors between the carrier and the SBCs they manage, as well as gives service providers confidence that hosted Direct Routing services are functioning and healthy. Nectar Diagnostics not only saves time by allowing IT support to quickly identify the issue, but it also provides clear evidence of any signaling issues that may contribute to quality or call delivery issues.

Nectar, a global market provider of providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services, enables IT and operation organizations to proactively ensure the end-user experience. Nectar improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 2,100 enterprises in over 86 countries–including some of the largest global banking, search engine, service provider, healthcare and manufacturing organizations in the world.