Natterbox has launched Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways, the company said.
Natterbox AVS reduces dependencies on telecoms and IT and puts the phone system into the hands of administrators who can now enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.
An administrator´s ability to create a caller´s journey that is both positive and differentiated is provided by Natterbox AVS “lightning ready” policy builder, available from within Salesforce. Natterbox AVS allows sales and service agents to provide greater levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records.
Administrators can now import existing phone numbers and provision new global phone numbers, set up extensions and telephones and customise personalised caller journeys entirely from within Salesforce. Sales and service agents can make and receive phone calls from any object within Salesforce with no dependencies on soft phones or IP phone hardware. Natterbox AVS enables administrators to unify their organisations phone system across multiple offices and geographies making it extremely easy to globalise operations and provide extended hours or follow-the-sun support services.