Nationwide Building Society said it plans to introduce a new mortgage service, delivered remotely, from over 60 branches throughout the UK by the end of Spring 2014 using the Cisco (NASDAQ: CSCO) Remote Expert solution, a cutting edge technology that enables customers to meet with a mortgage consultant through a high definition video link.
These consultants are able to offer the same beginning-to-end and fully-compliant mortgage service as an in-branch consultant.
Built on Cisco TelePresence and collaboration technology, the service allows full beginning-to-end mortgage appointments, with customers on one end of the video link and a skilled mortgage consultant on the other, based in Nationwide´s contact centre in Northampton. The high definition video link and shared screen system allow for an interactive display, while the attached printer provides the paperwork necessary to complete a mortgage application.
Nationwide is a building society as well as the second largest savings provider and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans.
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