MuniMobile allows riders to buy and store transit fares from smartphone

Mayor Edwin M. Lee and the San Francisco Municipal Transportation Agency (SFMTA) said they have launched MuniMobile, a new smartphone application for Muni fares systemwide.

“San Francisco is using technology and innovation to create a world-class customer experience for all Muni riders,” said Mayor Ed Lee. “Our City´s historic investment in our transportation network that reached USD1 billion this year is allowing us to increase service by 10 percent, replace our buses and light rail vehicles and hire more drivers and cleanup crews. We are making Muni more reliable, safer, cleaner and ready to the meet the demands of a growing City and a growing ridership and MuniMobile will now make it easier to board and ride Muni for our hundreds of thousands of riders every day.”

With the new MuniMobile app, a rider´s fare may be purchased on most smartphone devices. MuniMobile, the Bay Area´s first systemwide mobile ticketing app, is available for single-ride bus, rail, and cable car tickets. Fares can be purchased in increments of 1-day, 3-day, and 7-day passports. MuniMobile is also available for SF Access Paratransit tickets.

The MuniMobile app is engineered with state of the art security features that ensure personal information is safely stored on a user´s personal account. The mobile phone number associated with the MuniMobile app account acts as a unique identifier and can only be used with one account.

The MuniMobile app design offers a dynamic animated ticket for visual authentication. The animated ticket includes a moving customized San Francisco cityscape — that changes color while activated to avoid unauthorized duplications. Riders simply tap the screen to show the operator the authentic ticket. The dynamic animated ticket also supports quick response codes offering greater fare detail to transit fare inspectors.

Each MuniMobile account allows users to retrieve their data and available funds if their hand-held device is lost, stolen or destroyed.

Globe Sherpa provides a secure, mobile payment platform for transit systems interested in moving to open payments, open data, and mobile fare collection with minimal infrastructure investment. GlobeSherpa is developing next generation mobile technologies using Bluetooth Low Energy and NFC and integrating those with our robust back-office business intelligence software to reduce the cost of fare collections and improve operations for transit.