RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, has announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees, the company said.
With globally distributed customers and employees, MSXI needed modern cloud solutions with robust communications capabilities, including voice, video, conferencing, team messaging, collaboration, and contact center. By leveraging RingCentral OfficeÂ®, MSXI efficiently connects its global workforce by improving their productivity with the mobile capabilities of RingCentral.
Also, by replacing voice-only, legacy on-premises contact centers with omnichannel communications–capable RingCentral Contact Centerâ¢, MSXI is able to deliver improved customer service to its global clients.
MSXI (www.msxi.com) is a business process outsourcing company that provides technology-based services to enterprises in more than 80 countries. MSXI´s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Geometric Results, Inc. (GRI), a wholly owned subsidiary of MSXI, is the world´s largest independent managed service provider (MSP) with USD 4 billion in managed non-employee labor spend and clients in more than 70 countries.
RingCentral is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today´s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. It is headquartered in Belmont, California, and has offices around the world.