Motorola Solutions Brings Cloud-Based, Emergency Response Offerings to Command Center Software Suite

Motorola Solutions (NYSE: MSI) has announced the addition of three cloud-based offerings to its CommandCentral software suite: CommandCentral 9-1-1 Smart Transcription, CommandCentral 9-1-1 Citizen Input and PremierOne® Cloud CAD, the company said.

These offerings provide emergency call handlers and the computer-aided dispatch (CAD) operators who dispatch 9-1-1 calls to police, fire and emergency medical services with the ability to streamline workflows and improve the monitoring and integrity of information in a secure government cloud environment, all while supporting the continuity of public safety operations.

Specifically, the three new solutions include:

CommandCentral 9-1-1 Smart Transcription. Smart Transcription is a cloud-based service that can be enabled remotely and integrates with existing VESTA 9-1-1 or CallWorks CallStation call handling platforms. It takes the voice audio from a 9-1-1, non-emergency or administrative call and transcribes it in real-time into a searchable text transcript. This provides a comprehensive way to verify caller information, monitor calls in real-time and store transcripts in CommandCentral Vault for post-call analysis, as well as to maintain the chain of custody of evidence.

CommandCentral 9-1-1 Citizen Input. Citizen Input integrates with existing VESTA 9-1-1 and CallWorks CallStation call handling platforms. It is a cloud-based service that allows citizens to send live streaming video, photographs and recordings to the PSAP in a controlled, permission-based procedure. The media can optionally be viewed as it is received and is stored in CommandCentral Vault for post-call analysis, as well as to maintain the chain of custody of evidence. The service can be implemented remotely.

PremierOneCloud CAD. Cloud CAD is a cloud-based service that leverages proven PremierOne CAD technology, tested and trusted by agencies worldwide, to streamline the capture, correlation and real-time distribution of mission-critical information for improved dispatch decision-making and increased responder awareness and safety. It provides CAD leadership with reporting and the ability to conduct remote monitoring. It also provides agencies the technical capability to establish remote workstations for their dispatchers, consistent with their agency policy and in compliance with Criminal Justice Information Service (CJIS) requirements, governing public safety information and data security.

The new solutions are powered by the CommandCentral Cloud platform and offer customers seamless adoption of next-generation user experiences and end-to-end integrations, all securely enabled and run in the cloud.

Motorola Solutions is a provider of mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Learn more at