Monolith Software, a provider of next-generation, unified service assurance solutions, has partnered with Eirteic to enable Manx Telecom to transform the experience of its mobile users, the company said.
At Manx, Monolith´s AssureNow solution provides end-to-end mobile service performance management and a unified high-level view of their mobile network. Monolith´s AssureNow service assurance solution reduces operations costs and assures delivery of traditional and virtualized services while improving customer experience.
AssureNow enables Manx to investigate the root cause of potential service outages and degradations, resulting in improved mobile-user experience.
Eirteic configured AssureNow to collect all faults and vital radio access statistics including 2G, 3G, and 4G cell level, packet switch core, and mobile switching metrics from element managers and directly from devices.
The fault and performance data were unified and correlated across radio access, mobile switching, and packet-switched core networks and then presented to users as simplified, real-time service quality indicators — all in a “single pane of glass.” Easy-to-use reports and dashboards are viewable by all levels of support and management. The solution enables proactive problem resolution and prevention, even in complex, cross-domain scenarios, such as from the RAN to the backhaul to the core.
Manx Telecom provides communication solutions on the Isle of Man, where it operates a complex and diverse network including fixed-line, broadband, data center, and the latest 4G wireless services.
Eirteic specializes in providing service assurance solutions that enable its clients to monitor the quality of critical services across their entire infrastructure. Galileo Software is the software development arm of the Eirteic Group. The Galileo Vision solution is a visual analytics solution that enables users to correlate infrastructure and service issues.
Monolith Software provides a next-generation, service assurance solution that unifies fault, performance, topology, and service level management in a single scalable platform.