Mobile POS provider experiences rapid customer adoption of conversational SMS texting

HeyWire® said that NCR Small Business recently selected its LiveText® for conversational texting for customer engagement.

NCR Small Business offers a tablet point-of-sale (POS) and business-management system, NCR Silverâ„¢. The HeyWire solution enables NCR Silver customers to text into the existing support number for SMS conversations. Customer adoption is expected to approach 20 percent of all inbound inquires, which will reduce operating costs in the NCR Silver contact center.

The HeyWire LiveText Agent app enables NCR Silver contact centers for 2-way conversational SMS texting via their existing, branded toll-free phone numbers so customers can text with support agents for sales or service assistance.

“Small business owners need a higher level of service because of the many demands they are facing when running their operations,” said Douglas Jones, NCR Silver Customer Care director. “HeyWire provides our customers with another channel for us to provide better, more immediate assistance, which our customers greatly appreciate.”

In the coming months, HeyWire LiveText will replace inbound calls and also Web chat as the preferred support inquiry method.

HeyWire provides the leading cloud messaging service for businesses that care about their mobile customer experience management–bolstering customer engagement and sales by directly connecting customers to businesses using two-way, conversational texting.