Mobile Heartbeat Works With Eisenhower Health to Improve Emergency Response Communication

Healthcare communications company Mobile Heartbeat® has announced a collaborative partnership with Magnet Recognized Eisenhower Health of Rancho Mirage, California, the company said.

The aim of the partnership has been to develop a more comprehensive communication network, specifically tailored to emergency and disaster response situations. The collaboration comes following an active shooter incident on the Eisenhower Health campus in March 2019.

After the incident, Mobile Heartbeat´s Clinical Optimization Team compiled a report containing communication data analytics from the units that were affected. Working with Eisenhower´s Annette Brown, Chief Nursing Informatics Officer, and Tim Beringer, Director, Employee Health and Safety, Security and Emergency Management, the Mobile Heartbeat team provided recommendations for improving the existing processes and communication structure.

Suggested improvements included an enterprise-scale rollout of MH-CURE, which will allow Eisenhower´s security team to send more timely hospital-wide updates; ad-hoc contact groups and dynamic roles that will allow for quicker and easier deployment of the incident command center; and a stronger emphasis on bi-directional communication across the entire continuum, which will allow staff at the point of care to communicate critically important information with leadership.

Mobile Heartbeat® is a provider of enterprise mobility clinical communications and collaboration solutions that improve clinical workflow and provide secure team communications, enabling better patient care at a lower cost. The company´s Unified Clinical Communication platform, MH-CURE®, gives clinicians what they want and need: simple, secure access to their patients and other care team members with clinically relevant patient information–no matter where they are. Based upon its Clinical Unified Results Enterprise (CURE) technology, MH-CURE dramatically improves clinical workflows across the enterprise, freeing clinicians to focus on what they do best: care for their patients. For more information, visit

Eisenhower Health is a not-for-profit, comprehensive health care institution that includes the 463-bed Eisenhower Hospital, the Barbara Sinatra Children´s Center at Eisenhower and the Annenberg Center for Health Sciences at Eisenhower.