Mitel®, a global provider of business communications, has announced a partnership with VfL Wolfsburg — a German professional football club — to become the club´s Official Unified Communications Supplier, the company said.
Mitel will deliver a full suite of communications and collaboration services for approximately 350 users to enhance the experience the club offers employees and fans.
The solution provides VfL Wolfsburg a solid foundation on which to build future digital experiences for fans. It is designed on an advanced back-end infrastructure which provides high reliability to ensure employees and fans can always get the information they need in busy or time-sensitive situations — especially on match days when inquiries are heaviest.
Mitel´s contact center capabilities will also enable faster response times, improved personalization and more aligned customer engagement across different departments, including ticketing and merchandising, online account support, remote and on-site customer service queries. The platform also includes an online dashboard, making it easier for club staff to track customer service performance against KPIs.
A global market provider of business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. For more information, go to www.mitel.com.