Nice (Nasdaq:NICE) has announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected Nice´s Workforce Management (WFM) solution to support its UK operations, the company said.
In addition to increasing operational efficiency and agent productivity at the bank´s branches and contact centers, the Nice WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features.
Metro Bank will use Nice WFM´s unique capability to schedule agents based on their specific skill sets, which will increase agent productivity through improved occupancy management and average handle times, as well as reduce shrinkage. These efficiencies will allow the bank to expand its services without adding to its head count or increasing costs.
Nice is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Nice helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.