Medallia to Streamline Telehealth and Optimize Patient Experience

Medallia, Inc. (NYSE: MDLA), the global provider of experience management, has announced Medallia Telemedicine Suite, the most comprehensive and disruptive telehealth care delivery and experience optimization solution on a single platform to streamline telehealth processes and improve the patient experience, the company said.

Medallia´s new and innovative solution includes:

A video communication platform allowing patients to record videos that are automatically analyzed using machine learning to prioritize high-risk patients, alert providers for further review to determine appropriate care, and give patients an opportunity to leave feedback throughout the process.

Contactless SMS communications to safely and securely schedule appointments and quickly diagnose symptoms remotely.

Real-time feedback mechanism on patient experiences throughout the entire patient journey whether digital, telehealth or in person.

The ability to identify themes and trends across the entire patient population with the use of AI and machine learning.

Medallia is the pioneer and market provider of Experience Management. Medallia´s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.