Medallia, a provider of experience management, has launched Medallia Sales and Service Experience App, available on Salesforce AppExchange, the company said.
By integrating Medallia with Salesforce, sales organizations can measure the effectiveness of sales programs while contact center professionals can quickly resolve customer service issues to drive higher customer satisfaction, retention and revenue.
The Medallia Sales and Service Experience App captures customer sentiment and perspective at key moments of truth during sales and service cycles and combines it with Salesforce data, providing users with actionable insights right in the Salesforce dashboard.
In addition, with the Medallia Sales and Service Experience App, invitations can be triggered based on Salesforce events to capture customer feedback. This powerful workflow enables the right user to deliver the best experience for each customer in live-time.
Medallia´s award-winning SaaS platform is a market provider of experience management. It captures experience signals, applies proprietary AI and machine learning to uncover what matters most and provides the insights and tools to take action.
Built on the Salesforce Platform, Medallia Sales and Service Experience app is currently available here on the AppExchange.
Salesforce AppExchange, the world´s enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 7 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Medallia (NYSE: MDLA) is the pioneer and market provider of Experience Management. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.