MBTA, Transdev Partner with Orion Labs for Advanced Communication

Orion Labs, the communication and automation platform for frontline workers, has announced that Transdev will be implementing Orion to deliver their critical transport services as part of the response to the COVID-19 public health crisis in service to the Massachusetts Bay Transportation Authority (MBTA) contract, one of the largest public transit agencies in the United States, the company said.

Transdev is the operating partner for MBTA´s door-to-door paratransit service, The RIDE, an essential transportation “safety net” for seniors and the disabled to access essential services. Orion´s platform enables dispatchers to communicate with and manage hundreds of buses and vehicles while their dispatch teams are able to work from home.

Transdev is using multiple Orion services including the Orion Dispatch Console, location services, and Orion´s advanced automation and workflow tools. Transdev is also automating their regulatory compliance by utilizing Orion message recording, archiving, and retrieval features.

The Massachusetts Bay Transportation Authority, more commonly known as the T, is one of the oldest public transit systems in the United States. It´s also the largest transit system in Massachusetts. As a division of the Massachusetts Department of Transportation (MassDOT), the MBTA provides subway, bus, Commuter Rail, ferry, and paratransit service to eastern Massachusetts and parts of Rhode Island. To learn more, visit mtba.com.

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a global operator and integrator of mobility solutions in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

Orion Labs Inc. is the enterprise voice-first platform to connect frontline workers. Our customers transform their workforce productivity and safety with instant communication, AI Workflows, advanced location services, and software integrations. Orion is headquartered in San Francisco and backed by investors. For more information, visit www.orionlabs.io.