Maximus (NYSE: MMS), a provider of government services worldwide, and Interactions, LLC, a provider of Intelligent Virtual Assistants for enterprise customer care, have unveiled the Maximus Intelligent Assistant powered by Interactions, the companies said.
This offering makes state-of-the-art customer care technology available to government agencies, transforming communication with citizens while meeting budget objectives and enhancing the citizen experience.
The Maximus Intelligent Assistant allows agencies to dramatically expand their self-service offerings by enabling citizens to complete transactions, such as program awareness and general inquiries, secure authentication, registration and enrollment, appeal status, benefits eligibility or payments, by phone, text or web.
The solution is powered by Interactions´ Adaptive UnderstandingTM technology that combines artificial intelligence and human understanding to deliver human-like interactions. As a result, citizens can communicate naturally to easily accomplish tasks that traditionally required agent assistance.
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People Â®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 18,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia and the United Kingdom.
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, New Jersey, and New York.