MAXIMUS, Genesys Announce Cloud-Based Omnichannel Contact Center Platform

MAXIMUS (NYSE: MMS), a provider of government services worldwide, has announced an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform (“Engagement Platform”), an integrated, cloud-based omnichannel contact center solution, the company said.

Now federal, state and local agencies can adhere to government mandates to improve citizen experience using a US Federal Risk and Authorization Management Program (FedRAMP)-authorized solution leveraging technology from Genesys, a long-time global provider of cloud customer experience and contact center solutions.

Federal mandates, including the President´s Management Agenda and the OMB Circular No. A-11 Memo, require government agencies to attempt to provide seamless customer experiences similar to those offered in the private sector and help improve the citizen experience. This often requires transitioning away from legacy, on-premise systems to modern cloud-based solutions.

The Engagement Platform provides a rapidly scalable solution designed to help agencies hindered by aging technologies that can no longer meet the expectations of citizens, siloed infrastructures that have grown too complex to manage and scale, or both. The solution also enables agencies to handle surges in inquiry volumes and equip a remote workforce if economic, environmental or global health crises warrant it.

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. For more information, visit maximus.com.

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Visit genesys.com.