Masergy, a provider of managed, secure SD-WAN, Cloud Communications, and Managed Security solutions, was the recipient of the #1 Global Webex Contact Center Users award and the Top Webex Contact Center Bookings (America) award during the Cisco Contact Center Summit 2019 held in Florida, the company said.
Masergy was honored among a global field of top Cisco partners for demonstrating excellence in innovation and implementation of Cisco´s Webex Contact Center.
The #1 Global Webex Contact Center Users award recognizes Masergy as having the largest number of active Cloud Contact Center users worldwide. The Top Webex Contact Center Bookings (America) award distinguishes Masergy´s joint Cisco solution as the most preferred by American enterprises.
In March 2018, Masergy announced its selection as a Global Premier Partner for the Cisco Customer Journey Platform. This selection, coupled with the Webex Content Center Awards, highlights a partnership dating to 2004 and validates a strategy of helping Masergy partners and customers improve their customer experience and optimize business performance.
Running Cisco collaboration solutions on Masergy´s managed and secure software-defined network provides enhanced end-user experience and end-to-end security. Together, Masergy and Cisco are delivering a contact center solution that removes IT complexities, reduces operational costs, improves security, and increases collaboration with omni-channel support functions. Enterprises gain analytics-driven performance routing, full IVR, and integrated call recording that optimizes customer engagements and improves first call resolution.
Masergy enables global enterprises to innovate, disrupt and dominate their industries with transformative solutions in Managed SD-WAN, Cloud Communications, and Managed Security.