Marchex launches new MIND innovation lab

Marchex (NASDAQ: MCHX), a provider of call analytics that drive, measure, and convert callers into customers, recently launched the Marchex Innovation Development (MIND) Lab, a new research and development group, to support product innovation and to help businesses engage and nurture customer relationships across communications channels, including voice and text, the company said.

Marchex has appointed Dr. Junmei Zhong, a pioneer in artificial intelligence (AI) and natural language processing (NLP), as the company´s chief AI scientist.

Marchex understands that the best customers are those who call your company – they convert faster, buy more, and churn less. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers.