Manchester City Council Agents Operate From Anywhere With Move to Cloud

8×8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, has announced the Manchester City Council selected 8×8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown, the company said.

Supporting one of the largest metropolitan districts in the UK, Manchester City Council commenced a detailed procurement process two years ago, to implement a new cloud-based communications solution in line with its wider cloud-based ICT strategy. Nearing the end of the process, the 8×8 Open Communications Platform had been selected due to its enhanced flexibility and ability to connect contact centre agents across voice, video and chat.

However, in light of the COVID-19 outbreak and the UK Government´s mandate to work from home, the council fast-tracked solution deployment in order to keep vital services running while ensuring the safety for both residents and staff.

8×8 is transforming the future of business communications as a Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. For additional information, visit www.8×8.com,