IBM (NYSE: IBM) has announced that Lufthansa Group is introducing a new mobile offering for employees powered by its MobileFirst for iOS to transform the airline´s ground operations and boost customer service, the company said.
Manage Gates is a digital business assistant designed specifically for flight managers, providing immediate access to all essential data of the airline´s assigned flights. The app simplifies everyday tasks, resulting in efficient processes that allow flight managers to address customer needs more directly.
With Manage Gates for iPhone, flight managers are equipped with up-to-date critical information to help ensure safe and on-time travel for Lufthansa passengers, can react more promptly to situations such as current booking and boarding status, baggage status, inbound flights, aircraft and crew rotation, and are independent from a stationary workplace.
Lufthansa began rolling out Manage Gates in February 2017 with full deployment to 290 Flight Managers to be completed by June 2017.
Armonk, New York-based IBM provides information technology products and services worldwide.