Long Island EMS System Using Telehealth to Protect Healthcare Workers and Patients

As the New York metropolitan area continues its battle against the spread of the novel coronavirus, an innovative use of telehealth by the Town of Hempstead in Long Island for its emergency medical services (EMS) is helping protect patients and healthcare workers from unnecessary exposure, the company said.

The program is a result of a partnership between Long Island´s Town of Hempstead, which is the largest township in the US, and DrFirst, a pioneer in technology, support, and services that connect people at touchpoints of patient care.

The town´s EMS system began using DrFirst´s Backline award-winning care collaboration platform to launch its telehealth program in mid-April.

Using Backline´s secure telehealth connections, paramedics and EMTs can conduct their initial assessments of patients, then consult with a physician in real time to discuss next steps, which may include treating and discharging patients without needing to transport them to a hospital emergency department. Under these new protocols and with physician supervision through telehealth, paramedics and EMTs can provide a higher level of care than previously allowed.

Since 2000, DrFirst has pioneered healthcare technology solutions and consulting services that securely connect people at touchpoints of care to improve patient outcomes. To learn more, visit DrFirst.com.