Loganair relaunches with improved customer service

After almost 25 years of operating as a franchisee, Scottish airline Loganair will commence running flights in its own right from 1 September 2017.

From 1994 to 2007 Loganair operated as a franchisee of British Airways. The carrier then flew under the Flybe brand. In August 2016 Flybe announced it would be terminating the relationship from 2017, citing ‘a failure to agree future operational standards and commercial arrangements.’

The airline operates flights from Scottish cities including Glasgow, Edinburgh, Aberdeen and Dundee as well as routes between the mainland and the islands, including the Highlands and Islands.

Loganair has announced changes to customer services to coincide with the relaunch of the brand. These include online check-in from four days before departure and airport check-in desks opening 90 minutes before departure at all airports, extended from the previous 60-minute period.

Customers will be able to use mobile boarding passes on flights from the Highlands and Islands. Mobile boarding is already in operation from flights departing from major airports including Glasgow, Edinburgh and Aberdeen.

Passengers will no longer be required to show photo ID at boarding gates to board Loganair flights. For security reasons, photo ID will still be a requirement to check in baggage at check-in desks.

Loganair operations director Maurice Boyle said: “We spent a lot of time looking at every aspect of the customer’s journey with Loganair, and working out how we can make travel more convenient and straightforward.

“The ability to check in online earlier, use boarding cards on mobile phones and the removal of ID checks at boarding gates are all designed to make our customers’ journey through the airport much easier than today.”