LJungstrom chooses ServiceMax for service business digitisation

ServiceMax field service management solution has been chosen by LJungstrom, the company said.

ServiceMax is playing a strategic role in the digitisation of the company´s service business, which delivers tight SLAs and service support for thermal power plant equipment and components.

Once deployed, LJungstrom expects to see a 25 percent reduction in processing time for the two million inspection reports it delivers annually, as well as increasing customer service, cost reductions and other efficiency gains.

With more than 12,000 air pre-heaters and gas heaters installed in thermal power generation facilities worldwide, LJungstrom has 100 service technicians performing both maintenance visits, as well as providing remote equipment monitoring.

Due to high demands on the power plants, the systems are only shut down for four weeks per year for planned maintenance. All other service visits must take place while the equipment is operational using cameras, drones, and remote diagnostics. Inspection reports are extremely detailed and time consuming to create — each one averaging about 90 pages — with technicians having to pull information together from various sources to finalise a report.

ServiceMax provides field service management software. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.

ljungström, a division of ARVOS Group, is a worldwide science and technology solutions leader for the thermal power plant market, with two key applications: air preheaters and gas-gas heaters.