Cloud mobile and online business messaging solutions provider LivePerson, Inc. (Nasdaq: LPSN) has released its Contact At Once! mobile agent app, the company said.
Available on both iOS and Android, the app allows brand representatives using the Contact At Once! platform to manage customer interactions in a more intuitive way, including the ability to stay logged in with the app running in the background so mobile messaging conversations with consumers are simpler to manage.
Other updates include faster speed, a new user interface and improved video streaming within live conversations.
The platform supports both asynchronous messaging conversations via text or popular platforms like Facebook and Google, allowing communication over an extended period of time, with no “session” that ends, and closed conversations remaining in the system. They can be resumed at any time by the agent or the consumer, which strengthens the relationship by making the experience more convenient and accessible. The system also supports live web chat conversations.
LivePerson provides connection between brands and consumers. It empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family.