Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a contact center-as-a-service (CCaaS) provider, have announced a merger, creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide, the companies said.
Marlin Equity Partners, a global investment firm with over USD 6.7 billion of capital under management, is the financial sponsor of the merger and will continue to invest and support the growth of the combined business to address the USD 60 billion unified communications-as-a-service (UCaaS) market.
With the merger, the company is addressing the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions. The new entity will enable customers to consolidate the patchwork of communications, contact center and video collaboration solutions, delivering a new breed of unified, omnichannel experiences for workplace collaboration and customer engagement. The company will provide customers with global scale and tailored local support through its partner ecosystem in more than 100 countries worldwide.
Lifesize is a global business communications company that helps organizations improve collaboration, increase customer engagement and elevate employee productivity. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. Visit www.lifesize.com or follow the company @Lifesize.
Serenova is a provider of cloud-based, multichannel contact center software to global enterprises and BPO service providers. The company´s comprehensive SaaS software suite enables captive and outsourced customer service organizations to manage and optimize their inbound and outbound customer communication strategy across voice, email, chat, social and mobile channels. For more information, visit www.serenova.com.
Marlin Equity Partners is a global investment firm with over USD 6.7 billion of capital under management. For more information, visit www.marlinequity.com.