Leading nonprofit improves contact center fitness

Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced YMCA of the USA selected Talkdesk as its contact center solution and completed implementation in April 2019, the company said.

Facing high upgrade costs to modernize its aging on-premises system, YMCA of the USA instead chose the flexibility and scalability of Talkdesk Enterprise Cloud Contact Center.

YMCA of the USA is the national resource office for more than 2,700 community YMCAs throughout the country, serving more than 22 million men, women and children in 10,000 neighborhoods across the nation. As the internal service center, including an executive emergency line, reliability and call quality was a high priority item in YMCA´s search to replace its premises-based platform. With an available 100% Uptime Service Level Agreement (SLA) backing a stellar reputation of dependability, Talkdesk clearly stood above its competitors.

In addition to modernizing and stabilizing its contact center operations, YMCA of the USA sought a contact center solution that was both highly customizable and easy to work with. Its previous system required significant time investment from the IT department to make simple call routing changes and assign new phone numbers. By switching to Talkdesk, service center administration can utilize Talkdesk Studio self-service visual designer to adjust and implement routing flows simply, without the need for complex coding.

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.