Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands, the company said.
Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands.
The partnership agreement will see the telecommunications specialist transition support to Sabio for some 50 customers with Avaya-based contact centre solutions, including the telco´s own customer contact centre operations. These customers will benefit from Sabio´s acknowledged 24/7 global support capabilities, backed by a comprehensive professional services portfolio that helps organisations optimise the performance of their customer experience systems. As part of the agreement a number of staff will also transfer to Sabio´s Netherlands-based operation.
The partnership agreement will provide the telco´s contact centre customers with access to Sabio´s award-winning support and services. Sabio will also work closely with its new partner to support the ongoing transformation of its customer contact operations.
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint, Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.