Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences

NICE inContact (Nasdaq: NICE) has announced a joint partner agreement with Zendesk, a provider of customer service software, the company said.

These two market leaders are joining forces to bring NICE inContact CXone — the world´s #1 cloud contact center platform — and Zendesk´s customer service and engagement products to thousands of customers across the globe.

Through this joint partner agreement, both companies can now offer the combined solution to hundreds of thousands of existing contact center agents as well as new customers globally. Now customer service organizations can combine the power of CXone, which unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence on an Open Cloud Foundation, with Zendesk´s robust Customer Relationship Management (CRM) in a single agent interface, for more efficient agents, exceptional customer experiences and better business results.

NICE inContact CXone is the cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence — providing a seamless customer and agent experience — as part of one enterprise-grade, cloud native platform.

NICE inContact is the cloud contact center software leader with the world´s #1 cloud customer experience platform.

NICE (Nasdaq: NICE) is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.