KomBea has announced its launch of a solution to immediately stop credit card fraud and identity theft at companies accepting sensitive information over the phone, which have historically been high-opportunity targets for malicious fraudsters, the company said.
SecureCall is a cutting-edge solution that allows companies of all sizes to securely collect sensitive information over the phone such as credit cards, health details, social security numbers (and their international counterparts), tax information and so on without the information ever touching the call center infrastructure or agents ever seeing or hearing the details. This represents a game changer in preventing credit card fraud and identity theft.
SecureCall works seamlessly with existing phone and CRM systems. It allows representatives to collect sensitive information without the agent, their supervisors or even those observing the call or recordings to ever see, hear or access the sensitive information, which dramatically reduces risk for everyone.
Because credit card information never traverses a company´s PCs or systems, SecureCall virtually eliminates PCI scope, saving companies significant time and cost.
Founded in 2003, Lehi, Utah-based KomBea is a software company that develops cutting-edge solutions for contact-center environments that bring new levels of efficiency, quality, compliance, and security to meet the toughest industry challenges facing contact centers. KomBea´s product line empowers companies of all sizes to control their processes to optimize their business, quality and revenues at a level that was previously unimaginable. These solutions also help companies deal with the myriad of regulations and standards they face including PCI, HIPAA and others. For more details, visit www.kombea.com.