Unisys Corporation´s (NYSE: UIS) Netherlands subsidiary has won a new five-year contract with KLM Royal Dutch Airlines to provide service desk and onsite services for the company´s key locations at Schiphol airport and Amstelveen, the company said.
The implementation is designed to reduce the airline´s IT service-delivery costs while improving end-user satisfaction, raising productivity by anticipating and pre-empting operational disruption, and driving greater innovation across the airline´s IT and service desk infrastructure. KLM Royal Dutch Airline flies to more than 135 international destinations across more than 60 countries.
Unisys will support nearly 30,000 KLM Royal Dutch Airlines employees with a combination of 24/7 service desk support in Dutch and English; service request management; deskside support; special services for airline-specific IT equipment; installations; moves; adds and changes (IMAC); and logistics.
Unisys´ onsite services will also include the support of more than 20,000 devices comprising desktops, laptops, iPads, monitors and printers and installing and maintaining mission-critical software for them.
Unisys is a global information technology company that works with many of the world´s largest companies and government organizations to solve their most pressing IT and business challenges. Unisys specializes in providing integrated, leading-edge solutions to clients in government, financial services and commercial markets. With more than 20,000 employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.