KLM-BCG, Virgin Atlantic partner to digitize operations

KLM Royal Dutch Airlines (KLM) and Boston Consulting Group (BCG) have announced Virgin Atlantic Airways has appointed the partnership to support the airline in optimizing and digitizing operations, the company said.

The KLM-BCG partnership has developed, implemented and marketed a suite of state-of-the-art Operations Decision Support (ODS) tools based on artificial intelligence (AI), machine learning, and advanced optimisation techniques.

These tools will maximize operational performance for Virgin Atlantic by assisting both on the day of operations and in the planning phase. To minimise the number of disrupted passengers (e.g. limiting the number of missed connections) these tools will suggest how to manage last minute events such as bad weather by combining data on available fleet, passenger travel plans, maintenance schedules, crew schedules, and gate availability. Additionally these tools will assist in creating a flight schedule that is designed to minimise delays by predicting where disruptions in the network are most likely to occur.

An in-house ODS team, consisting of business partners, data scientists, and software engineers will be set up at Virgin Atlantic. This team will be responsible for the continuous improvement of the tools in the long run as well as the development of new tools and use cases.

Founded in 2018, KLM and BCG joined forces in digitizing airline operations. The KLM-BCG partnership in digital airline operations offers a suite of tools that improve the operational performance of airlines.